Shipping policy
Effective date: November 10, 2026
Where we ship
We ship to addresses in the United States, including Alaska, Hawaii, Puerto Rico, U.S. territories and APO/FPO/DPO military addresses. We do not ship internationally at this time.
Shipping rates
| Order subtotal | Shipping |
|---|---|
| Up to $49.99 | $9.99 |
| $50.00 to $99.99 | $15.99 |
| $100.00 and over | Free |
The exact shipping cost for your order is shown at checkout before you pay. The free-shipping threshold is based on your order total before taxes and shipping.
Processing and delivery
- Orders ship from our warehouse in Sarasota, Florida. Some orders may ship from a fulfillment partner.
- Orders are packed and handed to the carrier on business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.
- Estimated delivery dates are shown at checkout. Delivery times are estimates from the carrier and are not guaranteed.
- When your order ships, we will email you a tracking number.
- Orders with several items may arrive in more than one package.
Holiday orders
During the holidays, carriers handle much higher volumes. For delivery before a holiday, please order early. We post our last recommended order dates on our Holiday Gift Shop page.
Gift orders
You can ship a gift directly to someone else by entering their address at checkout. Please double-check the recipient's address, because we cannot redirect a package once it has shipped.
Address problems and lost packages
- If you notice a mistake in your shipping address, contact us right away. We can update it only if the order has not shipped yet.
- If a package is returned to us because the address was wrong or incomplete, we will contact you to arrange reshipping. Additional shipping costs may apply.
- If tracking shows your package was delivered but you can't find it, check with neighbors and your building's mail room, then contact us as soon as possible and we will help you file a claim with the carrier.
Damaged or wrong items
We pack every jar and bottle carefully. If anything arrives broken, damaged or wrong, email us as soon as possible after delivery at info@giustosapore.com with your order number and a photo, and we will make it right with a replacement or refund. See our Refund Policy for details.
Contact
Questions about shipping? Email info@giustosapore.com or call (954) 532-4136.